Terms & Conditions

These terms govern your use of the Tenchie Travel platform and any booking you make through it. By making a booking you accept them.

1. Our role

Tenchie Travel acts as an agent arranging travel services supplied by third parties — airlines, hotels, tour operators, cruise lines and insurers. The supplier's own conditions of carriage or accommodation apply to the service itself, alongside these terms.

2. Prices and currency

• Prices are shown in the currency you select and are converted from the supplier's currency at the prevailing rate.
• Rates are live and can change until a booking is confirmed by the supplier.
• The amount charged is the total shown on the checkout summary at the moment of payment.

3. Payment and confirmation

Payment is taken by our payment provider. Payment alone is not a confirmation. A booking is only confirmed once the supplier returns a confirmation reference, which we display on your booking and email to you. If the supplier cannot confirm, we retry automatically and, where confirmation is not possible, refund you in full.

4. Traveller information

You are responsible for the accuracy of names, passport details and dates supplied. Airlines and hotels may refuse service or charge amendment fees where details do not match travel documents.

5. Travel documents, visas and health

You are responsible for holding valid passports, visas and any required health documentation. Our visa concierge assists but does not guarantee any outcome by a government authority.

6. Changes and cancellations

Changes and cancellations follow the supplier's fare or rate rules, which are shown before you pay. See our Cancellation & Refund Policy for the process.

7. Liability

We are liable for the arrangement service we provide. We are not liable for the acts or omissions of independent suppliers, or for events outside reasonable control such as weather, strikes, airspace closures or government action.

8. Governing law

These terms are governed by the laws of the Republic of South Africa.

9. Contact

Questions or disputes: tumelom@tenchie-travel.co.za.